Tuesday, February 23, 2021
How to delete your last Payment Method in Twitter
I made the mistake of giving Twitter my Credit Card details so that I could do a quick trial of how readily I could target ads to a particular audience.
Having built up a bill of £0.05, I wanted to stop. And could find no way of removing the card.
It was easy to add a different card and then remove the first one, but there seemed no way to remove the last card.
It has taken something like a month and perhaps 8 emails to get Twitter to sort this for me. They gave instructions that didn't work, and took corrective action that didn't correct things. Eventually, they did fix it - but didn't explain, let alone apologise. The joy of being a dominant player, eh?
But I think I have worked out what needs to be done without going through so much grief.
Firstly, you need to stop all campaigns and have them stopped for at least 48 hours.
Next, you need to clear your balance by paying what you owe PLUS £0.01. That will give you a positive balance. And (if not immediately, then perhaps after another 48 hours?) you should then be able to delete your last/only payment card.
Hope this helps save time and grief for someone else.
