Thursday, September 17, 2009
NCP - a nice surprise
If I forgive the concept of advance-booking airport car parks for the moment, then hats off to NCP who at least manage their advance bookings in a competent and civlised way.
I'd booked a place at Birmingham International but as we were about to set off, discovered a mechanical problem with the car. We had a second car available - but what about the booking for the car park?
Had it been a change of passenger for a budget flight, we would have faced an admin charge of something around £100. With NCP, you can make an online change the details of the car you'll be using even at short notice, even for an advance-purchase, no-cancellation deal - without charge.
How good to find a company who could take money off you to punish you for a change in plans (which costs them nothing), but who choose not to.
I'd booked a place at Birmingham International but as we were about to set off, discovered a mechanical problem with the car. We had a second car available - but what about the booking for the car park?
Had it been a change of passenger for a budget flight, we would have faced an admin charge of something around £100. With NCP, you can make an online change the details of the car you'll be using even at short notice, even for an advance-purchase, no-cancellation deal - without charge.
How good to find a company who could take money off you to punish you for a change in plans (which costs them nothing), but who choose not to.
# posted by John Geddes @ 1:08 pm 
