Wednesday, July 06, 2011
Bosch Washing Machine Fault Code F04
Before doing anything, remove the mains plug.
The key is to remove the access and drain plug. But unless you can cope with 10 litres of detergent-laden water all over the floor, first you need to drain most of the water from the machine. Pull down the flap at bottom right hand corner, look for black flexible hose (approx 1cm diameter) with rubber plug in the end. Take a plastic carton (a 3-litre washing liquid carton is ideal) and drain into that - placing a drip tray underneath (eg a shallow baking tray). This is a slow job!
When there is no more liquid coming out of the small pipe, replace the bung. Then undo the big (10cm diameter) access plug by unscrewing it. See my other note about using Polymorph to improve grip if you can't turn it by hand. Be ready for quite a bit more liquid when you remove it.
Check again that the power is off, then feel inside the pipe that you've just exposed - there are two pipes entering the chamber, and a four-blade impeller at the back. This is where that small coin will be if that is the problem.
If you need to explore further, you can remove the pump entirely - and it's not too scary a job (well done Bosch). Turn the machine onto its side and remove the eight Torx screws holding the centre access panel on the bottom of the machine. Remove the plastic moulding that covers the access knob at the bottom of the front face of the machine (1 Torx screw) and then remove a very small Torx screw at the bottom of the access pipe (ie the bit the access knob screws into): note how this fits for when you put it back. Removing the screw will allow you to remove the pump from the body of the machine, and that makes it easier to remove the two pipes that fit onto it (spring clips around the rubber pipes).
Having hit increasingly frequent F04 errors (opened up, found no blockage but a residue of rather thick washing liquid), I feared that there was something seriously wrong - perhaps the impeller slipping on its shaft.
But in fact I have banished the errors by moving to use a "wash-ball" (plastic container the size of a tennis ball with a slice cut off - washing liquid goes into this which then goes into the load) rather than the drawer.
I wondered if you or commenters can explain the behaviour of my Bosch WFX2868:
F04 is displayed on the mc starting to drain. If switched to off, mains off then on again, then switched to spin > start, mc drains no problem, and completes the spin - all ok.
FO4 still happens though.
Any views on this appreciated.
thanks guys after paying £40 to a repair man and a being told nothing wrong only grime we stripped the pump down and yay it was the 5p as others have said only it was dirty not clean.
Thanks everyone for your help.
One question: when I unscrew the drain plug, the actual plug is still in there and just the front screw part comes out. I then pull out the plug with pliers. Is this normal or should they be joined together?
Any ideas what else could be causing the problem?
Did everything step by step... Machine works again and you saved me labour & callout fees.
Bit fiddly, but disassembling the connector showed that the cables for power are Insulation Displacement Connector type so an easy fix by adding a short extension to the original broken cable (with a barrel crimp) and clamping down the connector IDC again using a pair of water pump pliers.
Now sorted! 😀