Friday, September 02, 2016

 

Autoaid Breakdown - award for most stupid email policy?

If you buy insurance from Autoaid, you will get an acknowledgment email. If you're lucky, you may get attachments that you can open and read. I was less lucky and needed to ask for the attachments to be resent.

So I checked the email address that the acknowledgment had come from: contactus@autoaidbreakdown.co.uk

That sounded fine, so I replied - only to get a bounceback.

A temporary problem? No - Autoaid told me that "contactus" is the name of a mailbox that deliberatel does not accept incoming emails.

You couldn't make it up.



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