Wednesday, January 15, 2020
EL-USB-CO vs EL-USB-CO300
Black mark to Lascar Electronics, who make two excellent Carbon Monoxide loggers, only to ruin the achievement by moronic product coding.
They offer two versions: 0-1000ppm called the EL-USB-CO and a 0-300ppm version called the EL-USB-CO300
Spot the first problem? You can't easily search for the "CO" version without also finding the "CO300" version.
Second problem? To save money (I guess) they label the actual unit as "EL-USB-CO" whichever model it is. I wasted probably half an hour complaining to my supplier that they had sent the right box (marked EL-USB-CO300) with the wrong product (marked EL-USB-CO). They wasted their time checking stock to find the same problem and then contacting Lascar.
This is a moronic approach to product coding - shared by a chair supplier who I dealt with on the same day, who showed three different products in their brochure but gave them all the same product code.
So - message for Lascar users - beware the silly labelling.
And message for manufacturers: PLEASE give each variant of your product a unique reference code that allows customers to search on it without needlessly matching to any other of your product codes.
They offer two versions: 0-1000ppm called the EL-USB-CO and a 0-300ppm version called the EL-USB-CO300
Spot the first problem? You can't easily search for the "CO" version without also finding the "CO300" version.
Second problem? To save money (I guess) they label the actual unit as "EL-USB-CO" whichever model it is. I wasted probably half an hour complaining to my supplier that they had sent the right box (marked EL-USB-CO300) with the wrong product (marked EL-USB-CO). They wasted their time checking stock to find the same problem and then contacting Lascar.
This is a moronic approach to product coding - shared by a chair supplier who I dealt with on the same day, who showed three different products in their brochure but gave them all the same product code.
So - message for Lascar users - beware the silly labelling.
And message for manufacturers: PLEASE give each variant of your product a unique reference code that allows customers to search on it without needlessly matching to any other of your product codes.
# posted by John Geddes @ 9:02 am 
